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CUSTOMER RELATIONSHIP AND OFFICE MANAGEMENT (CCROM)

Best Customer Relationship and Office Management course for Office Job in 2022

Office Management course with 100% job guarantee. Learn all the computer skills to get an assured office job. Flexible timing at affordable fees.

Duration

Normal Track: 8 Months ,Fast Track: 4 Months

Certification

UK Certification

Eligibility

Degree Pass or failed

overview

Office management course

Customer Relationship and Office Management course- for passionate individuals !

Best Customer Relationship and Office Management  INSTITUTE in Kerala- Skillspark The Finishing School offering job-oriented Customer Relationship and Office Management course online. Customer Relationship and Office Management are the most job promising areas and this courses designed by experts for candidates who are passionate for a fulfilling career in the field of Customer Relationship, counselling, Administration, Marketing etc.

In today’s world digitization grows in rapid face. Most of the companies prefer Multiskilled professionals in Administration as well as marketing. In such Scenario there is immense career opportunities for candidates in Office management and administration field with skill sets in various field. To Deliver such skilful professionals to the Customer relationship industries as well as creating eminent Employees with better interpersonal skills we, Skillspark The Finishing School has been designed the course Customer Relationship and Office Management- CROM. This course also covers Allied skills such as Data Management, Office accounting, Data Analysis tools etc. The curriculum is designed for students from any background and based on rising Technologies and trends in current industry.

what you'll learn ?

Self Analysis

     Introduction to module | Ice breaking | Who am I- Make a note | SA: questionnaires | SWOT analysis | Detailed Self-introspection | Johari window – Self-awareness | self-confidence

Attitude

     Factors influencing attitude | Influence of attitude on behaviour | KSA – Knowledge skills and attitude | Personal social and professional etiquette.

Interpersonal skills

     Need for interpersonal skills | Gratitude | Being thankful | Understanding anger and ways to deal with it | Secret of happiness | Morals | Values and Ethics | Integrity | Work Ethics | Civic Virtue | Respect for Others | Living Peacefully | Caring | Sharing | Honesty | Courage | Valuing Time| Cooperation| Commitment | Empathy |Team Work | Networking | Importance of teamwork | Teamwork activity | Leadership qualities | Importance of decision making | Weighing positives and negatives | Process and practical way of decision making.

Stress Management and Motivation

     Stress Management: Stress | Reasons and effects | Identifying stress | Stress diaries | The four A’s of stress management | Techniques | Approaches: action-oriented | Emotion-oriented | Acceptance oriented | Resilience | Gratitude Training | Coping with emotions: Identifying and managing emotions | Harmful ways of dealing with emotions | Relaxation techniques | Self-Motivation | Factors | Self-motivation methods and activities | Tapping and tuning inner voice

Creativity

     Need for Creativity in the 21st century | Thinking out of the box | Creative and Lateral Thinking | Torrance test of creative thinking | Creative challenges and activities.

Goal setting

     Wish list | SMART goals | Short | long | lifetime goals | Blueprint for success | 5W1H | Time management | Value of time | Test your Time management skill Weekly planner | TODO list | Prioritizing work | Time management matrix | Psychometric tests

Speaking

     Rate my language-I | Common speaking issues and tips | Verbal and Non-Verbal Communications | Effective use of body language | Let us start Speaking | Tips for the beginners | Tests | Activity 1 – Group discussion | GD Assessment | Activity 2 – Talk for 2 min | Assessment | Activity 3 – Online/Offline face-to-face Speaking skills | Assessment

Reading

     Importance of reading | reading practice I | Assessment | Reading Practice II | Assessment | Reading Practice III | Assessment

Writing

     Rate my skill – I | Beginner’s activity | Rate my skill – I | Beginner’s activity | Technical Writing: Differences between technical and literary style | Elements of style; Common Errors | Letter Writing: Formal | Informal and demi-official letters; business letters | Job Application: Cover letter | Differences between biodata | CV and Resume | Rate my skill- II

Listening

     Importance of Listening | Listening practice I | Assessment | Listening practice II | Assessment | Listening practice III | Assessment

Preplacement Training

     Summing up life skills qualities | Email- Business Communication | Professional profiles in digital platforms | Grooming | What is a Structured Interview? Preliminary Preparation | Do’s & Don’ts of an Interview | Discussion of frequently asked questions in the interview | Real-world interviews examples | Personal Interview Assessment with constructive feedback

Introduction | Accounting terms

     Accounting | Event and transaction | Bookkeeping and accounting | Stakeholders in business | Important business terms

Capital and revenue transactions | Accounting principles

     Capital and revenue expenditure | Capital and revenue receipt | Accounting concepts and conventions | Double entry system of bookkeeping

Account | Traditional and modern rules

     Account | Classification of account | Debit and credit | Traditional and modern rules relating to accounts

Journal

     What is journal | Journal preparation

Ledger | Trail balance

     What is ledger | Ledger posting | Ledger balancing

Cash book and its types

    Types of cash book and discount

Bank reconciliation statement

Depreciation

     Depreciation and its causes | Needs for charging depreciation | Factors considered for depreciation | depreciation methods.

Inventory valuation

     FIFO | LIFO

Trail balance

     Trail balance preparation

Trading and profit and loss account

     Trading account and its preparation | Profit and loss account and its preparation

Yearend adjustment entries

     Adjustments regarding final accounts

Balance sheet

     Preparation of balance sheet | Problems with final accounts

  1. Introduction to Excel 365
  2. Editing sheet | Formatting | Project1
  3. Worksheet view
  4. Viewing worksheet | Filling series | Flash fill
  5. Conditional formatting | Data validation
  6. Conditional formatting- new rule | Data validation
  7. Lookup and cell reference
  8. FILTER, UNIQUE, SORT, SORTBY, SEQUENCE, RANDARRAY, XMATCH, and XLOOKUP.
  9. Important functions in Excel
  10. Remove duplicate values | Hyperlink | Important functions in excel
  11. Logical operations | sum and count functions
  12. Logical functions | sum | sumif | sumifs | count | countif | countifs
  13. Working with formulas
  14. Statistical functions and mathematical functions | Date related functions
  15. Text functions
  16. Text functions in excel | Match and index functions
  17. Database functions and subtotal functions
  18. Dsum | dcount | Subtotal functions
  19. Classic pivot table and chart
  20. Chart element | Pivot table and pivot chart
  21. Data extraction
  22. Filter and advanced filter
  23. Graphics and insert object function
  24. Custom view | Graphics | Insert object
  25. Print area setup
  26. Header and footer | Print area setup | Text to column function
  27. Important tools in excel
  28. Form data | Auditing tool | Web data
  29. Goal seak | Solver | Scenario manager
  30. Speak cell | Camera tool | Sparkline chart
  31. People graph | Data forecast | Import text file
  32. Mail merge | Consolidating data
  33. Macro | Password protection
career options
  • Administrative associate
  • Office manager HR/Admin
  • OFFICE ASSISTANT
  • Office Administrator Assistant
  • Office administrator
  • Back Office Assistant
  • Office Administration Cum Accountant
  • Office Operations Coordinator
  • Accounts and Office Administrator
  • Manager – Office Administration
  • Executive Assistant
  • Senior Office Administrator
  • Jr Executive
  • CRM Manager
  • CRM Executive
  • Executive/ Senior Executive – CRM
  • Accounts cum front office executive
  • Office Staff Cum Accountant
  • Accountant Cum Manager
  • Academic Coordinator
  • Guest Relation coordinator
  • Hr Admin Executive
  • Operations Executive
  • Sales Manager
  • Executive Secretary
  • Customer Relation Executive
  • Front Office Executive/Student Academic Counsellor
  • Executive/Assistant in Finance & Accounts
  • Education Counsellor
  • Admission Counsellor
  • Admission executives and counsellors

Support from experts

Get personalised attention and support from our subject experts. You will get regular updates on the progress of your course.

networking

You will get real-time opportunity to interact with industry experts. This will enhance your professionalism in the respective domain of your learning.

live projects

At Skillspark, you will have opportunity to collaborate with live projects in all courses. 

Frequently Asked Questions (FAQ)

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