Office Management course with 100% job guarantee. Learn all the computer skills to get an assured office job. Flexible timing at affordable fees.
Best Customer Relationship and Office Management INSTITUTE in Kerala- Skillspark The Finishing School offering job-oriented Customer Relationship and Office Management course online. Customer Relationship and Office Management are the most job promising areas and this courses designed by experts for candidates who are passionate for a fulfilling career in the field of Customer Relationship, counselling, Administration, Marketing etc.
In today’s world digitization grows in rapid face. Most of the companies prefer Multiskilled professionals in Administration as well as marketing. In such Scenario there is immense career opportunities for candidates in Office management and administration field with skill sets in various field. To Deliver such skilful professionals to the Customer relationship industries as well as creating eminent Employees with better interpersonal skills we, Skillspark The Finishing School has been designed the course Customer Relationship and Office Management- CROM. This course also covers Allied skills such as Data Management, Office accounting, Data Analysis tools etc. The curriculum is designed for students from any background and based on rising Technologies and trends in current industry.
Introduction to module | Ice breaking | Who am I- Make a note | SA: questionnaires | SWOT analysis | Detailed Self-introspection | Johari window – Self-awareness | self-confidence
Factors influencing attitude | Influence of attitude on behaviour | KSA – Knowledge skills and attitude | Personal social and professional etiquette.
Need for interpersonal skills | Gratitude | Being thankful | Understanding anger and ways to deal with it | Secret of happiness | Morals | Values and Ethics | Integrity | Work Ethics | Civic Virtue | Respect for Others | Living Peacefully | Caring | Sharing | Honesty | Courage | Valuing Time| Cooperation| Commitment | Empathy |Team Work | Networking | Importance of teamwork | Teamwork activity | Leadership qualities | Importance of decision making | Weighing positives and negatives | Process and practical way of decision making.
Stress Management and Motivation
Stress Management: Stress | Reasons and effects | Identifying stress | Stress diaries | The four A’s of stress management | Techniques | Approaches: action-oriented | Emotion-oriented | Acceptance oriented | Resilience | Gratitude Training | Coping with emotions: Identifying and managing emotions | Harmful ways of dealing with emotions | Relaxation techniques | Self-Motivation | Factors | Self-motivation methods and activities | Tapping and tuning inner voice
Need for Creativity in the 21st century | Thinking out of the box | Creative and Lateral Thinking | Torrance test of creative thinking | Creative challenges and activities.
Wish list | SMART goals | Short | long | lifetime goals | Blueprint for success | 5W1H | Time management | Value of time | Test your Time management skill Weekly planner | TODO list | Prioritizing work | Time management matrix | Psychometric tests
Rate my language-I | Common speaking issues and tips | Verbal and Non-Verbal Communications | Effective use of body language | Let us start Speaking | Tips for the beginners | Tests | Activity 1 – Group discussion | GD Assessment | Activity 2 – Talk for 2 min | Assessment | Activity 3 – Online/Offline face-to-face Speaking skills | Assessment
Importance of reading | reading practice I | Assessment | Reading Practice II | Assessment | Reading Practice III | Assessment
Rate my skill – I | Beginner’s activity | Rate my skill – I | Beginner’s activity | Technical Writing: Differences between technical and literary style | Elements of style; Common Errors | Letter Writing: Formal | Informal and demi-official letters; business letters | Job Application: Cover letter | Differences between biodata | CV and Resume | Rate my skill- II
Importance of Listening | Listening practice I | Assessment | Listening practice II | Assessment | Listening practice III | Assessment
Summing up life skills qualities | Email- Business Communication | Professional profiles in digital platforms | Grooming | What is a Structured Interview? Preliminary Preparation | Do’s & Don’ts of an Interview | Discussion of frequently asked questions in the interview | Real-world interviews examples | Personal Interview Assessment with constructive feedback
Introduction | Accounting terms
Accounting | Event and transaction | Bookkeeping and accounting | Stakeholders in business | Important business terms
Capital and revenue transactions | Accounting principles
Capital and revenue expenditure | Capital and revenue receipt | Accounting concepts and conventions | Double entry system of bookkeeping
Account | Traditional and modern rules
Account | Classification of account | Debit and credit | Traditional and modern rules relating to accounts
What is journal | Journal preparation
Ledger | Trail balance
What is ledger | Ledger posting | Ledger balancing
Cash book and its types
Types of cash book and discount
Bank reconciliation statement
Depreciation and its causes | Needs for charging depreciation | Factors considered for depreciation | depreciation methods.
FIFO | LIFO
Trail balance preparation
Trading and profit and loss account
Trading account and its preparation | Profit and loss account and its preparation
Yearend adjustment entries
Adjustments regarding final accounts
Preparation of balance sheet | Problems with final accounts
Get personalised attention and support from our subject experts. You will get regular updates on the progress of your course.
You will get real-time opportunity to interact with industry experts. This will enhance your professionalism in the respective domain of your learning.
At Skillspark, you will have opportunity to collaborate with live projects in all courses.